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VEU Registry

Victorian Energy Upgrades      Victorian Energy Upgrades 

Roadmap for reopening metropolitan Melbourne

Program participants are encouraged to regularly review the construction sector guidance page and the Frequently Asked Questions listed on the page which provides relevant information about the types of activities allowed under different restriction levels and steps of reopening for this sector. Read our program update of 30 September for further information.

VEU operations under stage 4 restrictions in metropolitan Melbourne effective 3 August 2020  

Under stage 4 restrictions in metropolitan Melbourne, businesses in Melbourne can only conduct on-site operations if they are a permitted work premises and have a COVIDSafe Plan implemented.

These restrictions significantly impact on what upgrades can be done under the VEU program in metropolitan Melbourne from 3 August 2020.

We have implemented additional measures to ensure participants' compliance with the new restrictions. Accredited persons planning to undertake VEU activities during the stage 4 restriction period must follow these measures until further notice.

As noted on the Victorian Government's
Victorian Energy Upgrades website, the use of doorknocking as a form of lead generation or sales in the VEU program is not permitted anywhere in Victoria.

Read our program updates of
12 August and 26 August for further information.

Suspension of VEU activities 15, 17, 21 and 30 effective 14 July 2020

The Department of Environment, Land, Water and Planning (DELWP) has announced upgrade activities and lead generation, such as doorknocking, for the following activities must not be undertaken in any postcode until further notice: 

- Incandescent lighting upgrades (Part 21 in the Victorian Energy Efficiency Target Regulations 2018)
- Low flow shower roses (Part 17)
- Weather sealing (Part 15)
- In-home display unit (Part 30)
The suspension of incentives applies to these activities in both residential and non-residential premises. 

If behaviour by accredited providers, their contractors or lead generators does not follow the noted restrictions or further government public health measures, this may result in further action

See the Victorian Government's Victorian Energy Upgrades website for further information.


The VEU Registry is an online system that:
  • facilitates the creation, registration, transfer and surrender of Victorian energy efficiency certificates (VEECs)
  • facilitates the submission and approval of product applications for listing of products in our Register of Products
  • tracks the ownership and status of all certificates
  • maintains various public registers as required by the Victorian Energy Efficiency Target Act 2007.
All VEECs must be created and registered in the VEU Registry before they can be bought, sold, traded or surrendered.

You must be a VEU account holder to manage VEEC holdings (create, transfer or surrender) or submit product applications. You must be an accredited person under the Victorian Energy Upgrades (VEU) program to create VEECs.

If you do not have an account and would like to apply for one, open a new VEU account.

For more information about the Victorian Energy Upgrades program, see the Essential Services Commission website.